Ria Money Transfer

Banque, Assurance, Finance
1 Allees Seydou Nourou Tall, Dakar, , Sénégal

Ria Money Transfer

Banque, Assurance, Finance 1 Allees Seydou Nourou Tall, Dakar, , Sénégal

Customer Care Expert

  • Lieu de travail Dakar, Sénégal| Sénégal
  • Date d'expiration 21 Mai
  • Secteur d'activité Banque, Assurance, Finance
  • Nombre de postes 01
  • We are looking for an enthusiastic Customer Services Representative to join our friendly team at Africa Ria Headquarters in Dakar, Senegal. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Responsibilities


  • Your main responsibilities will include but will not be limited to :
  • Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;

  • Reviewing and correcting data of incorrectly processed transactions;

  • Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;

  • Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

Qualifications


  • We will require you to have a minimum education of completed high school or college. We will also look for:
  • Good knowledge of MS Office and Internet Explorer;
  • At least one year´s work experience in customer services or a call center position;
  • An additional language; French and English.
  • Strong customer orientation skills;
  • Excellent communications skills (both oral and written);
  • Attention to detail;
  • Good teamworking approach; and
  • Ability to work flexible schedules.



1000 à 4999 personnes

Multinationale

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